Privacy & cookies policy

At Tender Leaf, we are committed to protecting the privacy and security of our customers and site visitors. We have updated our Privacy Policy (the “Policy”) to make it as clear and easy to understand as possible, but if you have any questions at any point about how we protect your privacy, drop us a line at team@threadbeardesign.com and we will be happy to help.

This Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.tenderleaftoys.co.uk (the “Site”).

 

WHAT INFORMATION WE COLLECT AND HOW WE USE IT

Your name and contact information (if only provided by you)

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address. We use this information to deliver your order to you and keep you updated with the progress of your order via notifications such as order confirmation, shipping notice and tracking information.

Your purchase history on our Site

We have this information to provide you the best customer service possible. Your purchase history enables us to assist you with returns, exchanges and issue refunds if needed. This information also helps us to send you more relevant marketing information (only when you opt in to receive marketing from us).

Your browsing history on our Site

When you browse our store, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. This helps us improve our Site, for instance, create easier navigation as possible. It also helps protect our Site against fraud.

As you browse our Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. 

We collect this Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. Please see Cookies section below in this document for more information.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

 

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, stores information about the contents of your cart.
_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite if the shop has a password, this is used to determine if the current visitor has access.

 

MARKETING EMAILS

If you have opt-in or ticked to be subscribed to our newsletter, or entered your email address on any of the email capture points across our Site, we will send you marketing messages by email to keep you up to date with the latest product launches, promotion offers or content such how to care for your my little wish products.

By subscribing to our mailing list, we assume that you agree to our Privacy Policy and Terms and Conditions on our Site.

 

HOW TO STOP MARKETING EMAILS FROM US

You can stop receiving marketing messages from us at any time by:

Clicking on the ‘unsubscribe’ link in any email

Contacting us at team@threadbeardesign.com

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages. This doesn’t include your order notifications such as order confirmation, shipping notification and tracking information email.

Please note that, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

ONLINE MARKETING

We use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

SHARING YOUR INFORMATION

We will not sell, distribute, or disclose information about you as an individual or your personal usage of the site. Ever!

There are only two circumstances where we may share some of your data with others:

With agents (PayPal, our online payment processing services, delivery companies) that we use to process the orders you place with us or who assist us in the service we provide to you. For instance, we provide your name and address to Royal Mail so they can deliver your package. In these instances, we provide them with only the information they need to perform their function. We require all such third parties to treat your personal data as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation.

To the extent required by law, police, court order or as requested by al information as fully confidential and to fully comply with all applicable UK Data Protection or Consumer Legislation.

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as it is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Policy. 

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. 

YOUR RIGHTS 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this Policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information contact us at threadbeardesign.com or by mail to:

Red House Farm,

Martin Dales,

Woodhall Spa,

Lincolnshire

LN10 6XN